The turnaround time for all services is 7-14 business days. If for any reason you are needing your order expedited, a rush fee will be applied to your order which allows you to receive your order within 3 business days. Please note the turnaround time does NOT include weekends or any major holidays. 

Payment & Refunds

Full payment for all services is required at checkout to begin your project. We DO NOT accept deposits or partial payments of any sort. Please note that all payments are non-refundable once production has began on your project.

This is due to the time, resources, and creative work invested into each project. The only exception for a full refund is if you choose to cancel before any work has begun on your project. Please review your order carefully before submitting payment. By submitting payment, you acknowledge and agree to these terms.

Your project includes up to three complimentary revisions. Additional revisions are $15 each, and major design or concept changes require a $50 redesign fee. After final approval and file delivery, any further edits will be treated as a redesign.

Clients are required to submit all necessary content, brand details, and materials to the designer within 72 hours of booking via email. Failure to submit your information will result in an inconvenience fee. Delays in communication or submission of required materials may result in extended deadlines. 

Upon completion of the project, the client will receive their design files in the appropriate formats: (jpg, png, and pdf.) Additional files such as (PSD and SVG files) remain the property of the designer unless otherwise agreed upon in writing. If for any reason the client requests copies of the additional files, a fee of $25 will be applied. 

Digital Doll Hub retains the right to showcase completed work for promotional, portfolio, and social media purposes unless a Copyright Transfer Agreement has been signed.